San Francisco, CA — Wednesday, August 30, 2004 — BenefitPoint announces Aptus, the leading customer relationship management (CRM) and procurement platform for employee benefits. Brokers, consultants and carriers
across the nation have adopted Aptus to connect the employee benefits market throughout the entire
customer lifecycle. BenefitPoint Aptus has achieved widespread industry adoption with more than 310
broker and consultant offices using the product, managing more than 40,000 employer clients with 22 million
employees and approximately $90 billion in premium. More than 420 carrier organizations use BenefitPoint
to access broker and consultant RFP and renewal requests.
"BenefitPoint Aptus is a groundbreaking improvement to industry operations and information flow, bringing
the industry together on a single platform where information is shared freely between carriers, brokers and
employee benefit managers in an online business process management model that combines best practices
workflow with business intelligence," said Connie McCollough, Business Technologist, Palmer & Cay
Consulting Group.
"Aptus was created to drive costs out of the employee benefits distribution system by automating manual
processes, improving data capture and reporting. This enables carriers to focus on product innovation and
brokers to focus on value-added services, creating unique opportunities for revenue generation." said John
Randazzo, CEO of BenefitPoint. “ For the past five years, the nation's leading benefits broker and carrier
executives have had this vision. Aptus adoption is a prediction of our future collaboration possibilities,
through an application designed to benefit every company and user in the industry."
"In 2004, BenefitPoint Aptus has provided the mechanism for over 100 brokerage firms to access the Health
Net / Kaiser Permanente Risk Adjusted Product. This has increased our marketing traffic dramatically,
enabling us to access and respond to over 300 RFPs in a consistent format, through a secure channel," said
Anne Hanlon, director Business Development for Health Net.
"Since implementing Aptus in 2003, we have seen a 15% improvement in staff productivity and at least 25%
increase in operational time savings," said Ross Reda, Vice President of Lockton Benefit Group.
With an established network of leading brokers, BenefitPoint’s platform presents a compelling scenario to
carriers wanting to retain a competitive edge by making rates and information immediately available through
the Aptus online portal. To enhance differentiation, Aptus enables carriers to deliver critical information
throughout the RFP process and also affords customization and links through web services integration.
Aptus provides brokers, consultants and carriers tools for customer relationship management, marketing
and procurement, and is customizable at the organization, office and user level. Features include:
automated marketing and renewal workflows, Business Intelligence derived from data and reporting,
Revenue Tracking and Management and various product integrations. Aptus equips employee benefits
professionals with a unique channel of marketing and communications, and streamlined internal processes
that strengthen cross-industry partnerships and interactions. New workflow efficiencies are saving firms and
health plans millions in operational costs -- cost savings which extend to the employee benefits consumer.
Administrative time saved enables firms to pursue new opportunities by focusing on development and
communication of particular areas of expertise, employing Aptus’ revenue generating features.
"We chose the Benefitpoint Aptus application for our Employee Benefits division due to its ability to deliver
an integrated client management, marketing, procurement, and revenue tracking solution in one package.
Our research made it clear that Aptus offers not only the depth of its CRM competitors, but an
immeasurable advantage in the wealth of benefits and financial services information it provides," stated
Glenn P. Vatasin, Sr. Vice-President, Fleet.
By simplifying back office tasks, Aptus enables employee benefits professionals to spend more time
designing better benefit strategies and programs, negotiating rates and fees and providing ongoing
consulting and advice. The platform supports a full spectrum of employee benefits offerings, expanding
marketing and partnership opportunities, increasing operational efficiencies via business intelligence, and
providing delivery of quality information to employers.
Employee Benefits Studies from the US Chamber of Commerce, US Census Bureau, KPMG Peat Marwick,
Medicare and Medicaid Services indicate that total annual employee benefit expenditures exceed $1 trillion.
The category BenefitPoint creates to serve this market with Aptus is assessed to exceed $1 billion in
revenue opportunity.
About BenefitPoint
BenefitPoint, the industry's leading customer relationship management and procurement platform, makes it
easier for employee benefits professionals to manage, buy and sell benefits. Brokers, consultants and carriers
realize expanded business opportunities, operational efficiencies and a greater ability to deliver quality
information and services to employers and employees. The company, headquartered in San Francisco, CA, can
be reached at 415.277.5700. Take a tour of the BenefitPoint Aptus Product Demo on the corporate website at
www.benefitpoint.com
BenefitPoint has achieved widespread industry adoption with over 310 broker and consultant offices accessing the system, loading 40,000 employer clients on the platform, covering 22 million employees and approximately $90 billion in premium. Over 420 carrier organizations use BenefitPoint to access broker and consultant RFP and renewal requests.
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